Now that you have a variety of K2 solutions running across your enterprise, you can fully realize the power of custom service brokers, SmartObjects, SmartForms, custom controls and other K2 technical assets. This section will help you monitor your operating processes, manage change to your applications and leverage the assets you’ve already created and configured.

Support Plan

In order to ensure that the deployed K2 platform and solutions have proper oversight and support, it is important to construct a model outlining the various roles, teams and individuals responsible for both monitoring the health of the deployed artifacts as well as establishing a process for issue review, escalation and resolution.

Operational Management

K2 operations typically span two levels of focus: Platform operations and application management. These areas provide the core technical foundation for the resources outlined in the support plan.