Operational Management

As mentioned previously, K2 operations typically spans two levels of focus:

1. Platform Operations
2. Application Management

Both of these items should provide the core technical foundation for the resources outlined in the previously mentioned Support Plan.

PLATFORM OPERATIONS

Platform Operations relates to all the roles, responsibilities and procedures that correspond to ensuring the health and stability of base K2 infrastructure. This typically constitutes all the features, functionality and configuration enabled during the K2 product installation. This does not typically encompass any items enabled to support specific solutions. This section outlines prescriptive guidance on how to perform platform centric tasks such as:

• Monitoring
  

  How K2 can work with system monitoring tools such as Microsoft SCOM.

  Learn more about monitoring

• Base Environment Validation
  

  Guidance on procedures to test a K2 environment to confirm baseline functionality and operations of that K2 platform.

  Learn more about base environment validation

• Service Object Testing
  

  Insight into testing of K2 SmartObjects and Service Instances.

  Learn more about service object testing

APPLICATION MANAGEMENT

Application Management focuses on supporting solutions that are deployed to production environments. As with any production solution it is imperative that a sufficient level of planning is performed to ensure that proper knowledge exists around what will be necessary to support a deployed solution. Areas of focus include:

• Monitoring
  

  Discussion on how K2 solutions can fit within a business activity monitoring (BAM) landscape.

  Learn more about monitoring

• Base Health Check
  

  Guidance on what policies and approaches should be considered in order to validate core functionality of a K2 solution.

  Learn more about base health check