Support Plan

In order to ensure that the deployed K2 platform and solutions have proper oversight and support, it is important to construct a model outlining the various roles, teams and individuals responsible for both monitoring the health of the deployed artifacts as well as establishing a process for issue review, escalation and resolution. This planning should be done at both the platform and solution level since often those resources and procedures can vary depending on the scope.

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Operational Management

K2 operations typically span two levels of focus: Platform operations and application management. These areas provide the core technical foundation for the resources outlined in the support plan.